When a PGPA Clinical Pharmacist referred a 58-year-old woman into the Ageing Well 50+ programme, the focus was initially on her complex health needs. Living with diabetes, arthritis and incontinence, she was struggling with reduced mobility and confidence. On top of this, she was caring for two other people, leaving little time to focus on her own wellbeing.
During the visit, it quickly became clear that she wasn’t the only one in need of support. Her partner, aged 53, was also living with multiple long-term conditions including heart failure, osteoarthritis and sleep apnoea. He was partially sighted, had significant mobility issues, and was attending weekly warfarin clinics despite a severe needle phobia.
Everyday tasks had become a challenge for them both. Getting up from the settee was difficult. The stairs felt unsafe. Even getting in and out of their home had become a struggle. There had been multiple falls, and with no smoke alarms in place, there were real concerns about what would happen in an emergency.
What followed was a coordinated, proactive response focused on practical solutions that could make an immediate difference.
Within a week, a handyperson service had installed a grab rail, an extended step and a second banister rail. The impact was instant. Movement around the home became safer and more manageable, restoring a sense of independence that had gradually been lost. Settee risers were arranged to make standing easier, and referrals were made for tailored exercise and nutritional support.
At the same time, wider support was put in place. A medication review was requested to explore alternatives to warfarin, reducing the need for frequent clinic visits. Referrals were made to the Falls Prevention Team and Fire Service for additional safety measures. The patient was also connected with Carers Count, recognising the importance of supporting her in her caring role.
Alongside these interventions, the couple were guided through accessing further help, including applying for a Blue Badge, linking with sensory impairment services, and understanding available carers’ benefits.
The difference these changes made was clear:
“Amazed how quickly things have been completed. The handrail and step outside the door is amazing. I didn’t realise how much I was struggling with the stairs until now – the second banister rail helps so much. I’m too stoic at times and don’t like to ask for help.”
This story is a powerful reminder of what Ageing Well 50+ aims to achieve. By taking a proactive, whole-person approach, and by looking beyond a single referral to the wider household, it’s possible to identify hidden needs and act quickly.
Sometimes, it’s the small, practical changes that have the biggest impact—helping people stay safe, maintain independence, and feel more in control of their daily lives.