Compliments
We value your feedback and encourage you to share any positive experiences with us. To submit a compliment, please use our easy-to-complete online form ensuring you select the option for “compliments”.
Your recognition is not only appreciated but helps us celebrate our team’s commitment to exceptional service. Thank you for taking the time to let us know that we are doing well!
Complaints
Every patient has the right to make a complaint about the treatment or care they have received from a Pennine GP Alliance service.
We understand that we may not always get everything right and, by telling us about the problem you have encountered we will be able to improve our services and patient experience.
Please complete our complaints form and a member of staff will acknowledge your complaint within three working days. We will aim to investigate and provide you with the findings as soon as we can and will provide regular updates regarding the investigation of your complaint.
The PGPA complaints policy is currently under review (last edited October 2024)